FAQs
Shipping
Standard and expedited shipping options are available for a fee to addresses internationally, dependent on shipping location and size/weight of products ordered. Gift cards and discounts may not be applied to shipping costs. Shipping costs cannot be refunded when product is returned.
Purchase Orders (PO)
GLSEN accepts purchase orders from educators, schools, school districts, nonprofits, companies, and government agencies wishing to buy product and resources in bulk. Due to additional administrative requirements to track and process purchase orders, GLSEN requests a minimum $50 order for all purchase orders.
To use a purchase order:
- Find the items you wish to order in the GLSEN Shop.
- Email your completed Purchase Order to store@glsen.org including product names and quantities needed. Make sure all contact information for invoicing is in the email.
- Once we have verified that we have received all of the necessary information to complete your order, we will dispatch your order and send an invoice to your organization.
Contact Information needed to complete Purchase Order:
- Organization’s Name
- Name of Contact at Organization
- Email Address
- Phone Number
- Address of Organization
- Shipping Address (if different)
NOTICE: By placing a purchase order you, the “buyer” agrees to purchase all product from GLSEN, the “seller,” associated with the order placed. Buyer acknowledges that no order product will be shipped until proof of Purchase Order has been submitted via to Seller via the requested methods outlined above. If for any reason, payment via Purchase Order is not made in full within 30 days of order placement, Buyer agrees to provide cash or credit card payment for the full amount due or to pay shipping costs to return items to Seller in original condition.
Print Ready Files
Print Ready Files are provided, as is, for a nominal fee and can either be used with common printer-ready Avery labels on home and school printers; or can be taken to any local printer for higher quality prints.
GLSEN Gift Cards
Gift cards are the perfect way to support safe and inclusive schools for all through meaningful apparel and product that amplifies messages of inclusion and respect. Whether for that special educator, student, or family member in your life, GLSEN offers lifestyle products and inclusivity resources for every type of shopper.
Gift cards are delivered electronically and can be emailed or printed as gifts. No physical gift cards exist. Gift cards can be purchased in any amount, never expire, and contain no extra or hidden fees. Gift cards can be used in combination with promotional discounts, per regular discount terms.
Discounts
GLSEN regularly markets discount codes to selected audiences and in association with selected actions, such as registering for an event or subscribing to alerts. Only one (1) discount may be used per order.
Tax Exempt Purchases
If your organization has tax exempt status, please create an account with the GLSEN Shop and send a request, including your tax-exempt paperwork for NY State, to store@glsen.org before making a purchase. We cannot refund taxes once an order is processed.
I have a question that isn’t answered here. Who should I contact?
Please reach out to store@glsen.org with any inquiries.